Root Networks - Berichtgeschiedenis

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Berichtgeschiedenis

jul. 2022

Network emergency maintenance
  • Voltooid
    juli 23, 2022 om 11:35
    Voltooid
    juli 23, 2022 om 11:35

    Maintenance has completed successfully.

  • Nog niet begonnen
    juli 23, 2022 om 11:26
    Nog niet begonnen
    juli 23, 2022 om 11:26

    We are planning for a scheduled maintenance during that time. There is a fatal error in the device configuration file, we need to restart the device to correct the configuration and avoid the risk of failure at any time.

Network equipment Firmware Upgrade (Tokyo)
  • Voltooid
    juli 22, 2022 om 16:00
    Voltooid
    juli 22, 2022 om 16:00

    We are planning for a scheduled maintenance during that time.

    Maintenance Impact: We will reboot the device for the firmware update to take effect, the network may be down for 15 minutes.

Upstream circuit maintenance (China Unicom)
  • Voltooid
    juli 14, 2022 om 08:19
    Voltooid
    juli 14, 2022 om 08:19

    Maintenance has completed successfully.

  • Bezig
    juli 13, 2022 om 17:38
    Bezig
    juli 13, 2022 om 17:38

    Maintenance is now in progress.

  • Nog niet begonnen
    juli 12, 2022 om 14:00
    Nog niet begonnen
    juli 12, 2022 om 14:00

    China Unicom is planning for a scheduled maintenance during that time.

    Maintenance Window Start: 12 JUL 2022 14:00 UTC

    Maintenance Window End: 12 JUL 2022 21:00 UTC

    Maintenance Impact: Degraded connection performance to Mainland China

jun. 2022

We observed intermittent traffic disruptions on one of HKG's upstream networks.
  • Opgelost
    Opgelost

    We have disabled this upstream temporarily and report to our upstream.

  • Monitoring
    Monitoring

    We have disabled this upstream temporarily and report to our upstream.

Client Portal Emergency Maintenance
  • Voltooid
    juni 14, 2022 om 18:21
    Voltooid
    juni 14, 2022 om 18:21

    The Portal maintenance is now finished.

  • Bezig
    juni 14, 2022 om 17:58
    Bezig
    juni 14, 2022 om 17:58

    We are currently performing emergency maintenance and will be back shortly.

  • Nog niet begonnen
    juni 14, 2022 om 17:55
    Nog niet begonnen
    juni 14, 2022 om 17:55

    We are currently performing emergency maintenance and will be back shortly.

One of our upstream carrier issue CU 9929 and China Telecom 4134 congestion in China
  • Opgelost
    Opgelost

    This issue has been resolved!

  • Monitoring
    Monitoring

    The carrier implemented a fix and currently monitoring the result.

  • Geïdentificeerd
    Geïdentificeerd

    One of our upstream carrier issue CU 9929 and China Telecom 4134 congestion in China, May you are facing Traffic intermittent cut-out or high latency and packet loss, the Carrier is still working on it.

mei 2022

USDT Gateway automatically credited issue
  • Opgelost
    Opgelost

    We just resolved the issue!

  • Geïdentificeerd
    Geïdentificeerd

    This issue will be resolved in the next release.

  • Onderzoeken
    Onderzoeken

    We are currently investigating this incident.

Client Portal Maintenance
  • Nog niet begonnen
    mei 01, 2022 om 15:00
    Nog niet begonnen
    mei 01, 2022 om 15:00

    We would like to inform you of our Client Portal Maintenance where we go through of version updates. These types of maintenance unfortunately client portal will not be available

    Location: Global

    Facility: RCP.Net Client Portal

    Endpoint: http://clients.rcp.net

    Start Date: Sunday, May 1st, 2022 - 8:00 AM UTC

    End Date: Sunday, May 1st, 2022 - 9:00 AM UTC

    Work Window: 1 Hours

    Status: Scheduled

    Risk: Medium

    Maintenance Type: Scheduled Version Updates

    Reason for Work: Upgrading Client Portal, client portal will not be available, You will not be able to access client portal such as manage your services, place new order.

mei 2022 naar jul. 2022

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