Root Networks - 历史记录

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历史记录

7月 2022

Network emergency maintenance
  • 已完成
    七月 23, 2022 在 上午 11:35
    已完成
    七月 23, 2022 在 上午 11:35

    Maintenance has completed successfully.

  • 已计划
    七月 23, 2022 在 上午 11:26
    已计划
    七月 23, 2022 在 上午 11:26

    We are planning for a scheduled maintenance during that time. There is a fatal error in the device configuration file, we need to restart the device to correct the configuration and avoid the risk of failure at any time.

Network equipment Firmware Upgrade (Tokyo)
  • 已完成
    七月 22, 2022 在 下午 4:00
    已完成
    七月 22, 2022 在 下午 4:00

    We are planning for a scheduled maintenance during that time.

    Maintenance Impact: We will reboot the device for the firmware update to take effect, the network may be down for 15 minutes.

Upstream circuit maintenance (China Unicom)
  • 已完成
    七月 14, 2022 在 上午 8:19
    已完成
    七月 14, 2022 在 上午 8:19

    Maintenance has completed successfully.

  • 进行中
    七月 13, 2022 在 下午 5:38
    进行中
    七月 13, 2022 在 下午 5:38

    Maintenance is now in progress.

  • 已计划
    七月 12, 2022 在 下午 2:00
    已计划
    七月 12, 2022 在 下午 2:00

    China Unicom is planning for a scheduled maintenance during that time.

    Maintenance Window Start: 12 JUL 2022 14:00 UTC

    Maintenance Window End: 12 JUL 2022 21:00 UTC

    Maintenance Impact: Degraded connection performance to Mainland China

6月 2022

We observed intermittent traffic disruptions on one of HKG's upstream networks.
  • 已解决
    已解决

    We have disabled this upstream temporarily and report to our upstream.

  • 持续监控中
    持续监控中

    We have disabled this upstream temporarily and report to our upstream.

Client Portal Emergency Maintenance
  • 已完成
    六月 14, 2022 在 下午 6:21
    已完成
    六月 14, 2022 在 下午 6:21

    The Portal maintenance is now finished.

  • 进行中
    六月 14, 2022 在 下午 5:58
    进行中
    六月 14, 2022 在 下午 5:58

    We are currently performing emergency maintenance and will be back shortly.

  • 已计划
    六月 14, 2022 在 下午 5:55
    已计划
    六月 14, 2022 在 下午 5:55

    We are currently performing emergency maintenance and will be back shortly.

One of our upstream carrier issue CU 9929 and China Telecom 4134 congestion in China
  • 已解决
    已解决

    This issue has been resolved!

  • 持续监控中
    持续监控中

    The carrier implemented a fix and currently monitoring the result.

  • 已确认问题
    已确认问题

    One of our upstream carrier issue CU 9929 and China Telecom 4134 congestion in China, May you are facing Traffic intermittent cut-out or high latency and packet loss, the Carrier is still working on it.

5月 2022

USDT Gateway automatically credited issue
  • 已解决
    已解决

    We just resolved the issue!

  • 已确认问题
    已确认问题

    This issue will be resolved in the next release.

  • 调查中
    调查中

    We are currently investigating this incident.

Client Portal Maintenance
  • 已计划
    五月 01, 2022 在 下午 3:00
    已计划
    五月 01, 2022 在 下午 3:00

    We would like to inform you of our Client Portal Maintenance where we go through of version updates. These types of maintenance unfortunately client portal will not be available

    Location: Global

    Facility: RCP.Net Client Portal

    Endpoint: http://clients.rcp.net

    Start Date: Sunday, May 1st, 2022 - 8:00 AM UTC

    End Date: Sunday, May 1st, 2022 - 9:00 AM UTC

    Work Window: 1 Hours

    Status: Scheduled

    Risk: Medium

    Maintenance Type: Scheduled Version Updates

    Reason for Work: Upgrading Client Portal, client portal will not be available, You will not be able to access client portal such as manage your services, place new order.

5月 2022 至 7月 2022

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