Root Networks - Istorija obaveštenja

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Istorija obaveštenja

Jul 2022

Network emergency maintenance
  • Završeno
    July 23, 2022 u 11:35 AM
    Završeno
    July 23, 2022 u 11:35 AM

    Maintenance has completed successfully.

  • Planirano
    July 23, 2022 u 11:26 AM
    Planirano
    July 23, 2022 u 11:26 AM

    We are planning for a scheduled maintenance during that time. There is a fatal error in the device configuration file, we need to restart the device to correct the configuration and avoid the risk of failure at any time.

Network equipment Firmware Upgrade (Tokyo)
  • Završeno
    July 22, 2022 u 4:00 PM
    Završeno
    July 22, 2022 u 4:00 PM

    We are planning for a scheduled maintenance during that time.

    Maintenance Impact: We will reboot the device for the firmware update to take effect, the network may be down for 15 minutes.

Upstream circuit maintenance (China Unicom)
  • Završeno
    July 14, 2022 u 8:19 AM
    Završeno
    July 14, 2022 u 8:19 AM

    Maintenance has completed successfully.

  • U toku
    July 13, 2022 u 5:38 PM
    U toku
    July 13, 2022 u 5:38 PM

    Maintenance is now in progress.

  • Planirano
    July 12, 2022 u 2:00 PM
    Planirano
    July 12, 2022 u 2:00 PM

    China Unicom is planning for a scheduled maintenance during that time.

    Maintenance Window Start: 12 JUL 2022 14:00 UTC

    Maintenance Window End: 12 JUL 2022 21:00 UTC

    Maintenance Impact: Degraded connection performance to Mainland China

Jun 2022

We observed intermittent traffic disruptions on one of HKG's upstream networks.
  • Rešeno
    Rešeno

    We have disabled this upstream temporarily and report to our upstream.

  • Nadgledanje
    Nadgledanje

    We have disabled this upstream temporarily and report to our upstream.

Client Portal Emergency Maintenance
  • Završeno
    June 14, 2022 u 6:21 PM
    Završeno
    June 14, 2022 u 6:21 PM

    The Portal maintenance is now finished.

  • U toku
    June 14, 2022 u 5:58 PM
    U toku
    June 14, 2022 u 5:58 PM

    We are currently performing emergency maintenance and will be back shortly.

  • Planirano
    June 14, 2022 u 5:55 PM
    Planirano
    June 14, 2022 u 5:55 PM

    We are currently performing emergency maintenance and will be back shortly.

One of our upstream carrier issue CU 9929 and China Telecom 4134 congestion in China
  • Rešeno
    Rešeno

    This issue has been resolved!

  • Nadgledanje
    Nadgledanje

    The carrier implemented a fix and currently monitoring the result.

  • Identifikovano
    Identifikovano

    One of our upstream carrier issue CU 9929 and China Telecom 4134 congestion in China, May you are facing Traffic intermittent cut-out or high latency and packet loss, the Carrier is still working on it.

May 2022

USDT Gateway automatically credited issue
  • Rešeno
    Rešeno

    We just resolved the issue!

  • Identifikovano
    Identifikovano

    This issue will be resolved in the next release.

  • Istražuje se
    Istražuje se

    We are currently investigating this incident.

Client Portal Maintenance
  • Planirano
    May 01, 2022 u 3:00 PM
    Planirano
    May 01, 2022 u 3:00 PM

    We would like to inform you of our Client Portal Maintenance where we go through of version updates. These types of maintenance unfortunately client portal will not be available

    Location: Global

    Facility: RCP.Net Client Portal

    Endpoint: http://clients.rcp.net

    Start Date: Sunday, May 1st, 2022 - 8:00 AM UTC

    End Date: Sunday, May 1st, 2022 - 9:00 AM UTC

    Work Window: 1 Hours

    Status: Scheduled

    Risk: Medium

    Maintenance Type: Scheduled Version Updates

    Reason for Work: Upgrading Client Portal, client portal will not be available, You will not be able to access client portal such as manage your services, place new order.

May 2022 do Jul 2022

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