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juli 2022

Network emergency maintenance
  • Fullført
    juli 23, 2022 kl. 11:35
    Fullført
    juli 23, 2022 kl. 11:35

    Maintenance has completed successfully.

  • Ikke startet ennå
    juli 23, 2022 kl. 11:26
    Ikke startet ennå
    juli 23, 2022 kl. 11:26

    We are planning for a scheduled maintenance during that time. There is a fatal error in the device configuration file, we need to restart the device to correct the configuration and avoid the risk of failure at any time.

Network equipment Firmware Upgrade (Tokyo)
  • Fullført
    juli 22, 2022 kl. 16:00
    Fullført
    juli 22, 2022 kl. 16:00

    We are planning for a scheduled maintenance during that time.

    Maintenance Impact: We will reboot the device for the firmware update to take effect, the network may be down for 15 minutes.

Upstream circuit maintenance (China Unicom)
  • Fullført
    juli 14, 2022 kl. 08:19
    Fullført
    juli 14, 2022 kl. 08:19

    Maintenance has completed successfully.

  • Pågår
    juli 13, 2022 kl. 17:38
    Pågår
    juli 13, 2022 kl. 17:38

    Maintenance is now in progress.

  • Ikke startet ennå
    juli 12, 2022 kl. 14:00
    Ikke startet ennå
    juli 12, 2022 kl. 14:00

    China Unicom is planning for a scheduled maintenance during that time.

    Maintenance Window Start: 12 JUL 2022 14:00 UTC

    Maintenance Window End: 12 JUL 2022 21:00 UTC

    Maintenance Impact: Degraded connection performance to Mainland China

juni 2022

We observed intermittent traffic disruptions on one of HKG's upstream networks.
  • Løst
    Løst

    We have disabled this upstream temporarily and report to our upstream.

  • Overvåker
    Overvåker

    We have disabled this upstream temporarily and report to our upstream.

Client Portal Emergency Maintenance
  • Fullført
    juni 14, 2022 kl. 18:21
    Fullført
    juni 14, 2022 kl. 18:21

    The Portal maintenance is now finished.

  • Pågår
    juni 14, 2022 kl. 17:58
    Pågår
    juni 14, 2022 kl. 17:58

    We are currently performing emergency maintenance and will be back shortly.

  • Ikke startet ennå
    juni 14, 2022 kl. 17:55
    Ikke startet ennå
    juni 14, 2022 kl. 17:55

    We are currently performing emergency maintenance and will be back shortly.

One of our upstream carrier issue CU 9929 and China Telecom 4134 congestion in China
  • Løst
    Løst

    This issue has been resolved!

  • Overvåker
    Overvåker

    The carrier implemented a fix and currently monitoring the result.

  • Identifisert
    Identifisert

    One of our upstream carrier issue CU 9929 and China Telecom 4134 congestion in China, May you are facing Traffic intermittent cut-out or high latency and packet loss, the Carrier is still working on it.

mai 2022

USDT Gateway automatically credited issue
  • Løst
    Løst

    We just resolved the issue!

  • Identifisert
    Identifisert

    This issue will be resolved in the next release.

  • Undersøker
    Undersøker

    We are currently investigating this incident.

Client Portal Maintenance
  • Ikke startet ennå
    mai 01, 2022 kl. 15:00
    Ikke startet ennå
    mai 01, 2022 kl. 15:00

    We would like to inform you of our Client Portal Maintenance where we go through of version updates. These types of maintenance unfortunately client portal will not be available

    Location: Global

    Facility: RCP.Net Client Portal

    Endpoint: http://clients.rcp.net

    Start Date: Sunday, May 1st, 2022 - 8:00 AM UTC

    End Date: Sunday, May 1st, 2022 - 9:00 AM UTC

    Work Window: 1 Hours

    Status: Scheduled

    Risk: Medium

    Maintenance Type: Scheduled Version Updates

    Reason for Work: Upgrading Client Portal, client portal will not be available, You will not be able to access client portal such as manage your services, place new order.

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