Root Networks - Cronologia degli avvisi

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Cronologia degli avvisi

lug 2022

Network emergency maintenance
  • Completato
    luglio 23, 2022 at 11:35
    Completato
    luglio 23, 2022 at 11:35

    Maintenance has completed successfully.

  • Pianificato
    luglio 23, 2022 at 11:26
    Pianificato
    luglio 23, 2022 at 11:26

    We are planning for a scheduled maintenance during that time. There is a fatal error in the device configuration file, we need to restart the device to correct the configuration and avoid the risk of failure at any time.

Network equipment Firmware Upgrade (Tokyo)
  • Completato
    luglio 22, 2022 at 16:00
    Completato
    luglio 22, 2022 at 16:00

    We are planning for a scheduled maintenance during that time.

    Maintenance Impact: We will reboot the device for the firmware update to take effect, the network may be down for 15 minutes.

Upstream circuit maintenance (China Unicom)
  • Completato
    luglio 14, 2022 at 08:19
    Completato
    luglio 14, 2022 at 08:19

    Maintenance has completed successfully.

  • In corso
    luglio 13, 2022 at 17:38
    In corso
    luglio 13, 2022 at 17:38

    Maintenance is now in progress.

  • Pianificato
    luglio 12, 2022 at 14:00
    Pianificato
    luglio 12, 2022 at 14:00

    China Unicom is planning for a scheduled maintenance during that time.

    Maintenance Window Start: 12 JUL 2022 14:00 UTC

    Maintenance Window End: 12 JUL 2022 21:00 UTC

    Maintenance Impact: Degraded connection performance to Mainland China

giu 2022

We observed intermittent traffic disruptions on one of HKG's upstream networks.
  • Risolto
    Risolto

    We have disabled this upstream temporarily and report to our upstream.

  • Monitorando
    Monitorando

    We have disabled this upstream temporarily and report to our upstream.

Client Portal Emergency Maintenance
  • Completato
    giugno 14, 2022 at 18:21
    Completato
    giugno 14, 2022 at 18:21

    The Portal maintenance is now finished.

  • In corso
    giugno 14, 2022 at 17:58
    In corso
    giugno 14, 2022 at 17:58

    We are currently performing emergency maintenance and will be back shortly.

  • Pianificato
    giugno 14, 2022 at 17:55
    Pianificato
    giugno 14, 2022 at 17:55

    We are currently performing emergency maintenance and will be back shortly.

One of our upstream carrier issue CU 9929 and China Telecom 4134 congestion in China
  • Risolto
    Risolto

    This issue has been resolved!

  • Monitorando
    Monitorando

    The carrier implemented a fix and currently monitoring the result.

  • Individuato
    Individuato

    One of our upstream carrier issue CU 9929 and China Telecom 4134 congestion in China, May you are facing Traffic intermittent cut-out or high latency and packet loss, the Carrier is still working on it.

mag 2022

USDT Gateway automatically credited issue
  • Risolto
    Risolto

    We just resolved the issue!

  • Individuato
    Individuato

    This issue will be resolved in the next release.

  • Verifiche
    Verifiche

    We are currently investigating this incident.

Client Portal Maintenance
  • Pianificato
    maggio 01, 2022 at 15:00
    Pianificato
    maggio 01, 2022 at 15:00

    We would like to inform you of our Client Portal Maintenance where we go through of version updates. These types of maintenance unfortunately client portal will not be available

    Location: Global

    Facility: RCP.Net Client Portal

    Endpoint: http://clients.rcp.net

    Start Date: Sunday, May 1st, 2022 - 8:00 AM UTC

    End Date: Sunday, May 1st, 2022 - 9:00 AM UTC

    Work Window: 1 Hours

    Status: Scheduled

    Risk: Medium

    Maintenance Type: Scheduled Version Updates

    Reason for Work: Upgrading Client Portal, client portal will not be available, You will not be able to access client portal such as manage your services, place new order.

mag 2022 to lug 2022

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